Published on: 2026-10-17
Source: Moscow Government – Правительства Москвы –
An important disclaimer is at the bottom of this article.
To the metropolitan portal “Our City” turned 15 years old. Thanks to it, Muscovites quickly solve many everyday issues related, for example, to cleaning territories, public transport operation, elevator repairs, maintenance of entrances, improvement of yards and playgrounds. The service is actively used by 2.6 million people.
“Over 15 years, the portal has become one of the key digital assistants for city residents. Specialists have processed more than two million requests from residents since the beginning of the year alone, and nearly 14.5 million in total,” she said
Natalya Sergunina, Deputy Mayor of Moscow.
More than 200 topics are available on the “Our City” website and app, on which you can submit a request at any time. Specialists review 10,000 user messages daily. The response time according to the regulations is eight working days, but in practice every second issue is resolved within two to three days. The current status is displayed in the personal account, where there is an option to confirm completed work.
Thus, upon noticing a burnt-out streetlight during a walk, it is enough to take a photo and send a message. Moderators will forward the information to the relevant agency. Hundreds of management organizations and authorities are connected to the service, which allows them to fix the identified issues even faster.
In the section “Results” They publish photo reports on the work done. More than 370 thousand resolved issues are related to the maintenance of children’s playgrounds. Specialists have repaired play structures, swings, and benches.
The service is updated regularly. This year, a neural network was introduced to determine the category of a request based on a photograph. The artificial intelligence takes into account the type of object, such as road surfaces, and visual defects: cracks, damage, or poor maintenance. Based on the analysis, the system suggests appropriate topics for the main issues.
For sending messages for which the responsible services confirmed shortcomings, users are credited with points in the city loyalty program “Million Prizes”. They can be exchanged for goods and services from partner organizations or directed to charity.
Earlier, “Our City” was awarded the “InfraRos-2026” prize in the nomination “The Best Online Services Portal for Residents” It is awarded for successful achievements in creating a comfortable urban environment according to the directions of the national project “Infrastructure for Life”. More details about the implementation of national projects in Moscow can be found at special page.
Muscovites can report deficiencies on dog walking areas and bike paths through the “Our City” portalMuscovites can report on the condition of accessible environment elements on the “Our City” portal
Get the main news promptly on the official channels of the city of Moscow in messengers “Max” and “Telegram”.
Please note; This information is raw content obtained directly from the information source. It is an accurate report of what the source claims and does not necessarily reflect the position of MIL-OSI or its clients.