Published on: 2026-09-02
Source: Moscow Government – Правительства Москвы –
An important disclaimer is at the bottom of this article.
Quickly find out how to return tickets to a concert, purchase quality furniture, or avoid making a mistake when choosing a beauty salon with the help of expert advice the capital’s consumer portal. A new section has appeared here “Video materials”. It contains short videos and video reminders, as well as recordings of training webinars and interviews with specialists. Thanks to them, one can navigate a wide range of life situations—from finding an online store to concluding contracts with service providers. Expert recommendations will also be useful if you need to resolve a dispute with a seller, draft a written complaint, or go to court.
“We are constantly expanding the portal’s knowledge base and offering users various types of content. The new section will be useful to everyone who prefers to receive information in video format. The materials explain in simple language important nuances of consumer law related to purchasing goods and ordering services, clarifying the course of action when problems arise,” said the capital’s
Get quick access to information
In the subsection “Video memos” short tips have been gathered on how to act in various situations. For example, what to do if a subscription to a new fitness club has been purchased, but the establishment did not open in established deadlines. The materials also explain what to do if it turns out at the store checkout that the price on the tag is lower than the one being charged purchase. In addition, the section contains videos on how to return footwear, if it did not suit you, what to pay attention to when arranging paid medical services, how to choose correctly furniture in the store, and others.
Learn from real-life examples
When planning a visit to a beauty salon, it will be helpful to check the section “Videos”. One of the materials tells what to do if the result of the visit did not meet expectations, and how to protect your interests in case poor quality of services provided.
Another video will be useful for those planning to purchase gift certificate. The article explains whether it is possible to get a refund for such a certificate, what to do if its validity period has expired, or if the store refuses to accept it for payment.
In the subsection “Expert Opinions” webinar recordings are presented. They analyze real-life situations and use these examples to explain how to act in a particular case. For example, how to avoid scammers’ tricks during travel or how to identify potential threats when purchasing goods and paying for services online. Also available on the portal interview with experts from Rospotrebnadzor and other specialized organizations. They talk about financial services, remote trade, and much more.
The Consumer Portal was created in 2022 by the Moscow Government and the Rospotrebnadzor Department for the city of Moscow. The resource hosts over 230 materials: articles, instructions, video reminders, videos, webinars, and training courses. By reviewing the materials on the resource, one can learn, for example, what to pay attention to when concluding a contract for paid medical, educational, and cosmetology services or when visiting a fitness center, choosing clothing, a tour package, or an airline ticket, as well as how to exchange or return a product if it does not fit, and much more. The materials on the portal, written in simple and clear language, help understand disputed situations arising between consumers and sellers of goods or service providers. In addition to experts’ practical recommendations, the publications also contain the names of relevant regulatory acts that can be relied upon when communicating with legal entities or individual entrepreneurs to protect consumer rights.
The creation and maintenance of information security measures, as well as combating cyber fraud, correspond to the objectives of the national project “Data Economy and Digital Transformation of the State”. More details about Russia’s national projects and the capital’s contribution can be found at special page.
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Please note; This information is raw content obtained directly from the information source. It is an accurate report of what the source claims and does not necessarily reflect the position of MIL-OSI or its clients.