Published on: 2026-08-18
Source: Moscow Government – Правительства Москвы –
An important disclaimer is at the bottom of this article.
An awards ceremony for the most outstanding employees of the Public Service Centers took place in the capital My documents Sergey Sobyanin presented them with honorary certificates from the Moscow Government and expressed his gratitude. The award ceremony was timed to coincide with the 15th anniversary of the establishment of the network of public service centers in the capital.
“Today, services are provided openly, kindly, with a smile, with sincere service, professionally and quickly. This is very important. These changes certainly didn’t happen by themselves. It took years and years of hard work — purposeful and systematic. For this, it was necessary, of course, to create a material base: to build a center in every district, to build flagship centers, to equip them with equipment, furniture, and to create comfortable conditions in them. This was very important,” said Sergey Sobyanin.
The provision of the services themselves would be impossible without a complete change in the process of their delivery within each agency and their transfer to electronic form. And of course, it would have been impossible to do this without a system of interagency interaction, without electronic interaction between our departments and subdivisions and the numerous federal ministries and agencies, noted the Mayor of Moscow.
“But the most important thing is to create a wonderful team, some of the best representatives of which are here in this hall today,” emphasized Sergey Sobyanin.
“My Documents”: 15 Years of Service to Muscovites
The first state services center “My Documents” in Moscow opened on August 22, 2011, in the Lefortovo district. Today, 139 state service centers operate in the capital, including eight flagship offices — in the Central Administrative District, Southwestern Administrative Okrug, Southern Administrative Okrug, Eastern Administrative Okrug, Southeastern Administrative Okrug, Northern Administrative Okrug, Northwestern Administrative Okrug, and Western Administrative Okrug, as well as the State Services Palace at VDNH.
The “My Documents” offices have replaced more than 1.2 thousand reception offices of various government authorities. Currently, they have about six thousand reception desks open, employ more than nine thousand staff members, and provide over 260 services, 99 percent of which are offered on an extraterritorial basis.
The most popular services are providing access to the personal account on the public services portal and mos.ru (more than 1.7 million requests since the beginning of 2026) and issuing a social card (760 thousand requests).
Employees of the “My Documents” state service centers expressed words of gratitude and shared their stories about joining the civil service during the award ceremony.
“It is proud and honorable to be part of the changes happening in Moscow. We are ready to continue moving forward, to change, and are prepared for new challenges,” emphasized Olga Fefelova, director of the government services centers “My Documents.”
Service in government service centers contributes to the development of personal and professional skills. Ekaterina Martinson, assistant administrator for sincere service at the multifunctional center of the Eastern Administrative District, shared that over six years of work she has learned to find solutions in difficult situations and maintain the friendliness with which she greets applicants at the center every day.
The head of public service centers for the Southern Administrative District of Moscow, Mikhail Gavrilov, emphasized that the most important thing in their work is adhering to the principle “People First.”
“In July 2015, I was hired as an admissions specialist. At the same time, I was given the badge ‘We are the Mayor’s Team.’ For me and my colleagues, it is a source of pride and a symbol of our most important principle: ‘People come first.’ For 11 years, it has reminded me who I work for. Thanks to this and my sincere approach to the work, I am now here not as an admissions specialist, but as the head of government service centers for the Southern District,” said Mikhail Gavrilov.
An exhibition “The World of Arts of the Peoples” opened at the government service centers “My Documents”Guides in the world of public services: how employees of the ‘My Documents’ centers help the residents of the capitalMore than 850 thousand examinations have been completed by Muscovites at the diagnostic complexes of the ‘My Documents’ centers
Events and facts
“‘My Documents’ are expanding the number of services and projects. Today, for example, they conduct digital literacy courses, provide registry office services, video consultations, and assist participants of the special military operation and their families,” wrote Sergey Sobyanin on his channel. in the “Max” messenger.
Source: Sergey Sobyanin’s channel on the messenger “Max”
— 2014 — the Moscow standard for public services was introduced. A set of rules including eight important principles for employees’ work for the benefit of city residents. The center specialists took on commitments to be client-oriented, friendly, and communicative;
— 2015 — the training center “My Documents” was opened. The first educational institution in the country that began preparing professionals for state service centers and later became part of the educational center “Academy of Genuine Service”;
— In 2016, offices became available in 125 districts of the capital. The creation of a unified basic network of centers for providing government services was completed;
— In 2017, at the instruction of Sergey Sobyanin, the “Sincere Service” project was launched. It involves an individual approach to each visitor and a commitment to resolving issues based on their interests. In their work, specialists often go beyond the usual regulations, guided by the main principle: “People come first.”;
— In 2018, the first flagship offices and the State Services Palace at VDNH were opened. The flagship offices offer an expanded range of services and additional amenities, including the travel bureau “My Travels,” photo studio “My Photo,” the office “My Notary,” and the service “My Cafe.” For the first time, the State Services Palace provided the opportunity to register property rights for real estate located in other constituent entities of the Russian Federation, a practice that later spread to all centers. Additionally, the country’s first museum and exhibition complex dedicated to the history of public service opened here;
— In 2019, the project “Moscow — caring for history” was launched, aimed at preserving the memory of the heroes of the Great Patriotic War. Anyone willing can, through government service centers, transfer to Main Archive of Moscow family heirlooms. The stories and materials collected during the project — more than 21 thousand documents and wartime items — formed the basis of an exhibition hosted in 30 government service offices and available online on the Moscow Main Archive website;
— In 2020, during the pandemic, employees of public service centers became operators of the social development complex call center and were the first to respond to requests for help with the delivery of medicines and groceries. Public service centers were equipped with the modern diagnostic complex “Health Corner,” allowing for express analysis of key body indicators. The “My Administrator” initiative started — employees of the centers took on the responsibility of resolving organizational issues in the city’s medical institutions;
— In 2021, the educational center “Academy of Sincere Service” began its work. The main focus is on maintaining a high level of service and quality of public services, as well as the professional development of employees. The joint project of public service centers and gained momentum Department of Sports of the City of Moscow “Sports Weekend“— free sports activities on the city’s open grounds. Most civil registry services became available in the “My Documents” offices. A video consultation service with the employees of public service centers has been launched;
— In 2022, the share of services that can be obtained under the extraterritorial principle reached 99 percent;
— In 2023, employees of the “My Documents” offices began working in the flagship hospital centers, assisting with patient registration, routing, and consulting;
— In 2024, it became possible to obtain a certificate of participation in the special military operation and services of guardianship and custody bodies at the “My Documents” offices;
— In 2025, digital literacy courses for Moscow residents began. In Moscow longevity centers lectures are held dedicated to the most in-demand services. The country’s first chatbot “My Documents” of Moscow, based on a neural network, became operational and is available in the national messenger “Max”;
— 2026 is a year of new opportunities for participants of the Special Military Operation and their families. At any center, you can receive consultations on 158 services and social support measures, submit applications for some of them, and also ask questions during a video consultation with staff from the public services centers.
Subscribe to Sergei Sobyanin’s official channels on messengers “Max” and “Telegram”.
Please note; This information is raw content obtained directly from the information source. It is an accurate report of what the source claims and does not necessarily reflect the position of MIL-OSI or its clients.