Published on: 2026-08-18
Source: Moscow Government – Правительства Москвы –
An important disclaimer is at the bottom of this article.
Submit an application to the registry office, view your electronic medical record, order a medical certificate or arrange a benefit, enroll a child in school — these and other services residents of the capital can obtain on the mos.ru portal without visiting city offices. The remote format saves time, reduces paperwork, and allows access to services at a convenient time. On the 15th anniversary of the city’s electronic services, residents were reminded of the portal’s capabilities. mos.ru.
“The Committee of State Services, together with colleagues, is consistently converting services into electronic format so that Muscovites can resolve important issues faster and without unnecessary steps. Receiving social services online helps the capital’s residents preserve their main resource; since 2011, city dwellers have collectively saved about 550 years of free time that was previously spent on commuting and waiting in lines. The quality of services is determined by the citizens themselves: the average rating of online services in the social sphere is 4.7 out of 5, and satisfaction exceeds 97 percent,” she said
Elena Shinkaruk, Chairman of the Moscow City Public Services Committee.
More than 2.5 million services daily
Last year, mos.ru recorded nearly 925 million requests for electronic social services — about 90 percent of the total volume. Residents use social online services almost 80 million times per month, and more than 2.5 million times per day. The most in-demand areas remain health and education.
“Today, it is hard to imagine that 15 years ago, to resolve their issue, a city resident had to gather paper documents and go to the appropriate office. Thanks to the digital services and features of the mos.ru portal, this is now a thing of the past. Today, practically any task can be solved online in a few minutes—from registering with a clinic to choosing a venue for a ceremonial marriage registration. Digitalization has changed the culture of interacting with the city, making it closer and more accessible,” the press service of the capital noted.
Medicine
A service for obtaining health information from the electronic medical record (EMR) is especially popular among Muscovites. The EMR can be viewed in the mobile app “EMIAS.INFO” or on portal mos.ru. According to the results of last year, residents of the capital accessed electronic medical records more than 660 million times, and the total number of opened accesses to EMR today has exceeded 12 million. Parents and guardians can obtain access to the electronic medical records of children and wards. The EMR contains results of analyses and studies, outpatient visit protocols, information about hospitalizations, medical check-ups, prescriptions, discharges, and many other data. Muscovites view about a million medical documents daily.
In the electronic medical record, you can order the most in-demand medical certificates online if all the necessary data for this is already available in EMIAS. If some information is missing, the system will suggest making an appointment with a specialist. Since the service was introduced, residents have ordered more than 1.8 million such documents; today, 15 medical certificates are available for online ordering.
Pregnant women and parents of infants at EMK can order food from the dairy kitchen by choosing a pickup point and a convenient time to receive the products online. The service saves the history of orders, as well as their statuses and visit dates. Orders can be placed in the web version of the electronic medical record, as well as through the service on mos.ru.
Education
For families with children, various services and platforms are available on mos.ru that help address issues from the child’s very first days and throughout all stages of growing up. Parents can register their child for kindergarten, first grade or transfer to another school, submit an application for a visit after-school care and do many other things.
One of the most in-demand services in the field of education remains electronic diary. With its help, parents of schoolchildren can monitor the schedule, grades, homework, and learning process. The “Access and meals” functionality on the mos.ru portal helps them see when the child arrived at school and how their nutrition. Service “Enrollment in clubs, sections, and art schools” is also available online, and in the 2025/2026 academic year it was used over 3.5 million times.
For seven years, ninth and eleventh grade graduates have been submitting online through the mos.ru portal statements for participation in the OGE and EGE. This format is convenient for students and schools, it allows data to be processed faster, participant lists to be formed, and reduces the risk of errors in exam preparation.
Family
Electronic services also assist families in processing important life events. Future spouses can submit online application for marriage registration. For this, a complete account on mos.ru is required, a completed application, confirmation from the second participant, and payment of the state fee. The service helps select the place for the ceremonial event “Our Wedding”. It provides detailed information about more than 60 such venues in Moscow — from wedding palaces to estates, a stadium, and metro stations.
A digital certificate for large families is available on the portal. It appears in the personal account on mos.ru after obtaining such status and contains information about family members and the validity period of the benefit. The QR code of the digital certificate can also be used via a mobile application. “My ID”. The electronic document allows for confirming preferential status and receiving discounts without presenting a paper version.
In addition, from the first days of a child’s life, Moscow families receive various types of social support, including one-time payments. Parents with many children are provided with monthly allowances, benefits for paying housing and utility services and major repairs, and an annual payment for purchasing a set of school uniforms. Children from large families also receive free meals in schools and kindergartens and travel on public transport for free.
Pets
For pet owners, mos.ru operates online booking to the veterinarian. In seven years, Muscovites have made nearly a million appointments for their pets. Most often, residents seek vaccination and routine check-ups with a general practitioner. Cats, dogs, ferrets, chinchillas, iguanas, parrots, and even aquarium fish are accepted at state veterinary clinics in Moscow. In the super-service “My pet” You can view the animal’s electronic outpatient record, which reflects the results of appointments, examinations, vaccination notes, and other health data.
All major city services are gathered on mos.ru. Each service card specifies which documents are needed, how long the processing takes, and how to get the result. This format allows Muscovites to solve everyday issues faster, without queues and unnecessary visits.
The digitization of services is especially important for a large city where residents daily resolve thousands of issues related to healthcare, education, benefits, and document processing. Service delivery times are reduced through remote application submission, a single window system, online appointments, and batch processing. Many pieces of information are obtained by city authorities independently via electronic interaction with other agencies, so applicants do not need to bring additional documents or re-enter data that is already available in government systems.
The creation, development, and operation of e-government infrastructure, including the provision of mass socially significant services, as well as other services and offerings in electronic form, corresponds to the objectives of the national project “Data Economy and Digital Transformation of the State” and the regional project of the city of Moscow “Digital Public Administration.” More about Russia’s national projects and the capital’s contribution can be found on the special page.
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Please note; This information is raw content obtained directly from the source. It is an accurate account of what the source claims and does not necessarily reflect the position of MIL-OSI or its clients.