Published on: 2026-04-08
Source: Moscow Government – Government of Moscow –
An important disclaimer is at the bottom of this article.
Available in the MAX messengerchat-botMoscow centers of public services “My Documents.” In the capitalDepartment of Information Technologies(DIT) reported that residents can use it as a personal consultant who clarifies any information about services. A mini-application is also launched in the bot to make an appointment at the center directly in the messenger.
“In the familiar interface of the messenger, users can promptly receive answers to questions about public services, pre-book a convenient time to visit the public service center, track the status of applications, and much more. There’s no longer a need to turn to various resources— all key tools are gathered in one place. We see that the service is in demand among residents: since its launch in November of last year with mini-app capabilities, over 300 thousand users have become familiar with it,” the press service of the Department of Information Technologies of the city of Moscow said.
After activationchat-botResidents can clarify the current work schedule and addresses of all capital offices “My Documents”, the timing and procedure for providing various services, as well as find out which documents will be required during the appointment. In the “Messages” line, the user selects an interesting question from the suggested list in the bot menu or writes which service they need. The system will provide an answer within a few seconds.
The chatbot also opens access to a mini-application with an extended set of functions. It allows interaction with public service centers to be even more convenient. After authorization with the help offull user accountOn the mos.ru portal, users can make an appointment or cancel a visit if necessary.
Another useful feature is the ability to upload scans of necessary documents to your profile so that they are at hand and can also be used when filling out and subsequently submitting an application. This will help save time in obtaining a government service at the reception window with an employee of the “My Documents” office: the mini-application will allow the specialist to quickly find the necessary data about the applicant and the documents submitted by them.
Recently, a feature for preliminary filling out of an application for a new-style international passport has appeared in the mini-application. To use it, you need to select the service in the “Appointment” section, fill out the questionnaire, and set a convenient date and time for visiting the public services center. During the visit, it is enough to show the specialist the barcode—the system will upload information about the applicant and the documents submitted to them and automatically fill in the application fields, which will save time at the appointment.
In addition to this, the mini-application has a function for tracking the status of previously submitted applications. Users can also receive electronic receipts and samples of service delivery results, as well as leave reviews about the quality of the reception.
In the MAH messenger, other official city mini-applications are available to the residents of the capital. With a few taps, users can enroll in clubs and sections, call a master, check for fines, proceed to payment of charges in a single payment document, and use other services in the mini-application.portal mos.ru, and to purchase tickets for plays and concerts — using the mini-applicationservice “Mosbilet”.
MAH also presented official channelsSergei Sobyanin,portal mos.ru,Department of Information Technologiesиother departments. Here exclusive news, announcements of city events, and other useful information are published. Users can promptly learn about developments in various areas of city life, including transport, medicine, technology, education, economy, sports, and construction.
Creation, development, and operation of e-government infrastructure, including the provision of mass socially significant services, as well as other services and electronic services, correspond to the objectives of the national project“Economy of data and digital transformation of the state”and the regional project of the city of Moscow “Digital State Management.” More about the national projects of Russia and the contribution of the capital can be learned atspecial page.
Quickly find out the main news on the official channel of the city of Moscow in the messengerMAX и“Telegram”.
Please note; this information is raw content obtained directly from the source of information. It represents an exact report of what the source asserts and does not necessarily reflect the position of MIL-OSI or its clients.