Published on: 2026-10-03
Source: Moscow Government – Правительства Москвы –
An important disclaimer is at the bottom of this article.
With the start of the autumn season, the citywide contact center has resumed operation of the hotline. Thanks to it, residents can promptly get answers to questions related to the supply of heating.
“This year, considering the weather conditions, the heating season in the capital started on October 1. Currently, specialists
urban infrastructure complex carry out activities to switch the heating system to winter mode. Heat supply to city facilities has been organized, primarily to social institutions and apartment buildings. All work is proceeding normally and according to the approved schedule; it will take several days. Ahead of the new heating season, extensive preparatory work was carried out. From May to September, hydraulic and temperature tests were conducted on the heating networks, which allowed potential unreliable sections to be detected in advance and repairs organized. In total, more than 74 thousand city facilities in Moscow were prepared for the autumn-winter period, including over 34 thousand residential buildings,” noted Deputy Mayor of Moscow for Housing and Communal Services and Public Improvement Pyotr Biryukov.
A 24-hour hotline is available to residents of the capital at the phone number: +7 800 100-23-29. As noted by Department of Information Technology of Moscow, this number can be used to report insufficient heating of the radiators, malfunctions, and to get consultation on other issues.
On October 1, heating began to be turned on gradually in Moscow. The process will take several days. Priority is given to social institutions: kindergartens, schools, and hospitals. Then heat will come to residential buildings, office buildings, trade, and industrial enterprises.
“During the transition of the heating system to the winter mode, we annually open a separate hotline where operators and a voice assistant provide round-the-clock consultations to residents. It helps Moscow residents get answers to their questions faster by redistributing the call flow and easing the load on the main line of the unified dispatch center,” said Andrey Savitsky, head of the citywide contact center.
If a few days after the official start of the heating season the radiators remain cold, Muscovites can submit a request on the hotline. If the reason for the lack of heat is related to in-apartment malfunctions, operators will forward the request to the unified dispatch center to send out a repair team. In addition, residents can use the service “Call the master” on the mos.ru portal.
The citywide contact center has been operating in Moscow since 2011. Today, it unites more than 70 hotlines. Approximately five million inquiries are received here each month, half of which are processed by artificial intelligence. Throughout the contact center’s history, its line has been contacted over 492 million times.
A large-scale project is presented on the mos.ru portal special project, dedicated to the development of key sectors of Moscow. These include transport, industry, healthcare, education, sports, and construction. The special project helps to learn how the capital has changed in recent years, what initiatives aimed at making the lives of residents even more comfortable are currently being implemented, and what awaits Moscow and its inhabitants in the near future.
On the project page “Communal Infrastructure” You can learn about how the capital develops and modernizes engineering communications, how the separate waste collection system works, and the unified system of city management.
Get the latest news quickly on the official channels of the city of Moscow in messengers “Max” and “Telegram”.
Please note; This information is raw content obtained directly from the source of information. It is an accurate report of what the source claims and does not necessarily reflect the position of MIL-OSI or its clients.