Published on: 2026-09-22
Source: Moscow Government – Правительства Москвы –
An important disclaimer is at the bottom of this article.
Every day, Muscovites purchase various goods and services for themselves and their loved ones. For four years now, the capital consumer portal helps residents receive verified information at any time in order to ensure the quality of the offered product or service, as well as to defend their interests in disputed situations. In Department of Information Technology of the city of Moscow noted that during this time, the number of views of the portal’s materials exceeded 2.8 million.
“The capital’s consumer portal has become an indispensable digital assistant over four years for residents not only of Moscow but throughout Russia. On average, more than 1,500 users from different parts of the country, including residents from all over Russia — from the Moscow and Leningrad regions to the republics of Altai and Kalmykia — access the materials daily. This unique informational project, jointly implemented by the Moscow Department of Rospotrebnadzor and the Moscow Government, supports the buyer and helps them at all stages of acquiring goods and services to maintain comfort and order at home, care for health, as well as organize leisure and vacations. It is enough to choose the material, video, or expert interview on the relevant topic to receive a competent and clear answer to your question. The services “Electronic Assistant,” “Prepare a Claim,” “Prepare a Complaint” will help to defend your interests in disputed situations with sellers and service providers, while the service “Appointment for an Online Consultation” allows you to receive remote assistance from a specialist of the Moscow Department of Rospotrebnadzor,” noted Elena Andreeva, head of the Moscow Department of Rospotrebnadzor.
More than 50 percent of the total views of the capital’s consumer portal come from users in other regions of the country. The most frequent visitors to the materials are residents of Saint Petersburg, Leningrad, Sverdlovsk, Nizhny Novgorod, and Samara regions, as well as Krasnodar Krai. The portal’s user audience includes various age groups, with 60 percent of participants being women.
“We continue to expand the knowledge base and offer new formats of materials on the capital consumer portal so that expert recommendations are understandable and relevant for users of various age groups. Currently, the resource hosts over 230 materials: articles, instructions, memos, webinars, expert interviews. The user-friendly interface of the portal allows you not to spend much time searching for the necessary information: just use the search bar or select one of the thematic sections to find an answer to a consumer rights protection question with literally one keyword,” noted the press service.
In 2026, new opportunities opened up for users of the capital’s consumer portal to obtain relevant and accessible information. A “News” section appeared on the portal’s main page, where one can get acquainted with informational materials about the activities of the Rospotrebnadzor Office for the city of Moscow, including the results of cases related to defending consumer rights in court.
A section has also appeared on the portal “Instructions and reminders”, where materials were placed in a new format of short checklists to make it even easier for residents to find solutions to various life situations. For example, if a flight is delayed, there are complaints about service in the swimming pool and cinema, or information is needed to navigate when choosing school clothes or a trip to a children’s health camp.
Another new section is “Video materials” — provides users who find it easier to perceive information visually with the opportunity to watch videos, video reminders, and interviews with Rospotrebnadzor experts dedicated to various life situations. This approach helps to navigate through a wide range of scenarios [cumbersome], for example, when buying poor-quality furniture, returning a concert ticket or a new pair of shoes if they don’t fit, as well as learning what to consider when choosing cosmetology services or a gift certificate.
In addition, the thematic sections of the portal have been enriched with new materials. For example, the section “Parents” helps adults explain to children in an accessible way the basics of safe behavior and protecting their rights in various life situations. Here are materials and videos where children, accompanied by the animated raccoon character Chistyulya, can learn how to avoid risks when using the internet and what to pay attention to when choosing a quest.
At the top of queries from users of the capital’s consumer portal are materials related to resolving various disputes with sellers and service providers. They are collected in the section “Legal information”.
One of the most viewed articles is “Which court and within what time frame should a consumer apply if their rights are violated?”. If attempts to amicably resolve the issue of refund or product replacement are ignored by the seller and it is not possible to settle the dispute out of court, useful information can be found here for litigation, such as which court to approach and within what timeframes when protecting your rights.
Users also often show interest in the material “Pre-trial dispute resolution procedure on consumer rights protection issues”. It details how and when to send a written claim to the seller or contractor.
Among the articles in demand by the portal users — “Exchange and return of medical devices”. Expert recommendations will not only help you choose a quality sphygmomanometer and other medical devices for maintaining health, but also indicate in which cases you can request an exchange or a refund for their purchase.
Moreover, residents often inquire about the article “Procedure for changing the communication operator”. Here you can find a step-by-step guide to transferring your subscriber number from one operator to another. The article explains the timeframes for providing this service and where to address complaints in case of disputes.
Often also viewed is the article “Water meters: installation, verification, replacement”. It provides information on what to pay attention to when planning the installation of meters. Among users, the material is also popular “Consumer Rights in Furniture Manufacturing”. The article explains how to conclude a correct contract, set deadlines, and document the project. If the furniture is manufactured with defects, the material will help protect your interests.
Consumer Portal created in 2022 by the Moscow Government and the Moscow Office of Rospotrebnadzor. By reviewing its materials, city residents will learn, for example, what to pay attention to when concluding a contract for paid medical services or when visiting a fitness center, choosing clothing, a tour package, and airline tickets, as well as how to exchange or return goods if they do not fit, and much more. If it becomes necessary to defend their interests in a dispute with sellers or service providers, services will help to prepare a lawsuit application to the court “Prepare the lawsuit” and “Prepare a claim”, for this it is only necessary to select the appropriate template. In addition, the service will help to understand how to act in a contentious situation “Electronic assistant”. With its help, the user will be able to select the appropriate template for a claim to the seller or a lawsuit in court. It is possible to consult with a specialist from the Moscow City Department of Rospotrebnadzor online by making an appointment in advance using the service “Sign up for an online consultation” on the portal’s main page.
The creation and maintenance of information security tools, as well as countering cyber fraud, correspond to the objectives of the national project “Data Economy and Digital Transformation of the State” You can learn more about Russia’s national projects and the capital’s contribution at special page.
The mos.ru portal is the core of the capital’s digital ecosystem. Today, it offers more than 460 services and features that help solve almost any issue online. In a convenient digital format, you can pay bills, check your child’s grades and schedule at school, submit meter readings, book a pet appointment with a vet, buy tickets for plays and concerts, and much more. To have reliable access to important digital services, experts recommend using the “Yandex Browser” or installing certificates on your device Ministry of Digital Development of Russia.
Get the main news from the official Moscow city channels in messengers promptly “Max” and “Telegram”.
Please note; This information is raw content obtained directly from the source. It represents an accurate account of what the source claims and does not necessarily reflect the position of MIL-OSI or its clients.