Published on: 2026-04-08
Source: Moscow Government – Government of Moscow –
An important disclaimer is at the bottom of this article.
Available in the MAX messengerchat-botMoscow centers for public services “My Documents.” In the capitalDepartment of Information Technologies(DIT) reported that city residents can use it as a personal consultant who will clarify the necessary information about the service. A mini-application is also launched in the bot, so you can sign up at the center directly in the messenger.
“In the usual messenger interface, users can quickly receive answers to questions about public services, book a convenient time for a visit to the public services center in advance, track the status of applications, and much more. There is no longer a need to contact various resources — all key tools are gathered in one place. We see that the service is in demand among residents: since its launch in November of last year with the capabilities of the mini-application, over 300 thousand users have acquainted themselves with it,” said the press service of the Department of Information Technologies of the city of Moscow.
After activationchat-botResidents can clarify the current schedule of operation and addresses of all capital offices of “My Documents”, service terms and procedures, as well as find out what documents will be needed upon arrival. In the “Messages” line, the user selects the question of interest from the proposed list in the bot menu or types which service they need. The system will provide an answer within a few seconds.
The chatbot also opens access to a mini-application with an extended set of functions. It allows for interaction with government service centers to become even more convenient. After authorization usingfull user accountOn the mos.ru portal, users can make an appointment or cancel a visit if necessary.
Another useful feature is the ability to upload scans of necessary documents to your profile so that they are at hand and can be used both when filling out and subsequently submitting the application. This will help save time when receiving a government service at the reception window from an employee of the “My Documents” office: the mini-application will allow the specialist to quickly find the required information about the applicant and the documents previously submitted by them.
Recently, a feature for the preliminary filling out of an application for a new sample international passport has appeared in the mini-application. To use it, you need to select the service in the “Appointment” section, fill out the questionnaire form, and schedule a convenient date and time to visit the public services center. During the visit, it is enough to show the barcode to the specialist — the system will upload the applicant’s information and previously submitted documents, and automatically fill in the fields of the application, which will save time during the appointment.
In addition to this, the mini-application has a function for tracking the status of previously submitted applications. Users can also receive electronic receipts and samples of service results, and leave feedback about the quality of the reception.
In the MAX messenger, other official city mini-applications are available to the capital’s residents. With just a few taps, users can sign up for clubs and sections, call a master, check for fines, proceed to payment of charges in a unified payment document, and use other services within the mini-application.portal mos.ru, and to purchase tickets for performances and concerts — using a mini-application“Mosbilet” service.
At MAX, official channels are also presentedSergei Sobyanin,portal mos.ru,Department of Information Technologiesиother departments. Here exclusive news, announcements of city events, and other useful information are published. Users can promptly learn about the development of various spheres of city life, including transport, medicine, technology, education, economy, sports, and construction.
Creation, development, and operation of e-government infrastructure, including the provision of mass socially significant services, as well as other services in electronic form, correspond to the objectives of the national project“Economics of Data and Digital Transformation of the State”and regional project of the city of Moscow “Digital State Management.” More information about the national project of Russia and the contribution of the capital can be found atspecial page.
Get the main news promptly from the official channel of the city of Moscow in the messengerMAX и“Telegram”.
Please note; This information is raw content obtained directly from the source of information. It represents an accurate report of what the source claims and does not necessarily reflect the position of MIL-OSI or its clients.