Published on: 2026-10-04
Source: Moscow Government – Правительства Москвы –
An important disclaimer is at the bottom of this article.
On World Animal Protection Day, specialists from the Moscow Committee of State Services remind Muscovites about the capabilities of the city’s digital veterinary services. Pet owners can book an appointment with a veterinarian, receive online veterinary consultations remotely, view test results and visits in the electronic medical record, as well as find useful information in the superservice. “My pet”.
“Digital services allow pet owners to address many issues related to their pet’s health online and without unnecessary trips to the clinic. From January to August 2026, nearly half of the appointments made through mos.ru were for vaccinations, every fifth owner chose a therapist consultation, and every tenth — formalization of veterinary accompanying documents for travel and registration for examinations. In addition to the most popular visitors, cats and dogs, snakes, lizards, spiders, birds, and rodents also book appointments at state vet clinics, and among the most exotic patients are large parrots,” noted
Elena Shinkaruk, Chairman of the Moscow City Public Services Committee.
You can apply for admission to the city veterinary clinic using the service “Appointment with the veterinarian” on the mos.ru portal. For this, you will need to specify the pet’s name and species, as well as select a convenient clinic, date, appointment time, and required service. You can also choose a specific procedure needed for the pet, such as ultrasound, ECG, X-ray, and others.
In Department of Information Technology The authorities of Moscow noted that users can add information about their pet in their personal account on mos.ru, so that when making an appointment the necessary data will automatically appear in the electronic form. This method helps to quickly plan the visit and avoid waiting in line in person.
What digital services and platforms are available to pet owners
If it is not possible to bring the pet to the clinic, the owner can call a veterinarian to their home. To do this, it is necessary to fill out an application and specify your address and a convenient visit time when registering. Today, therapeutic and dental services are provided at home, vaccinations can be done, biomaterial samples can be collected for laboratory analysis, medications can be administered, minor surgical assistance can be provided, and more.
Another useful service for pet owners is tele-veterinary care. Starting January 2026, city residents can receive remote consultations from specialists at a state veterinary clinic. This format is suitable for initial consultations, monitoring the pet’s condition after treatment, as well as for situations requiring advice on care, nutrition, or further actions. Thanks to the service, more than 700 consultations have already been made.
When submitting an application, the owner can choose a video or audio format for the consultation, describe the reason for the visit, attach test results, photos of the animal, or other documents. If necessary, the veterinarian will refer the pet for further examinations. The information about the remote consultation will be saved in the veterinary automated system, which is connected to all city veterinary clinics, and will be accessible to the owner in the super service. “My Pet”.
Superservice “My Pet” unites all city veterinary services in a one-stop format. After adding information about the animal to the personal account, the owner gains access to the pet’s electronic outpatient card. It allows viewing the veterinarian’s recommendations, laboratory test results, information about clinic visits, and a vaccination calendar. Today, about 600 thousand outpatient cards are already open on the portal.
The owner can also independently add data about vaccinations, treatments, and visits to private veterinary clinics. If several animals are indicated in the personal account, a separate outpatient card is created for each of them.
In the super service “My pet” The “Life Situations” section also works with recommendations for pet owners. Users can learn how to plan for bringing an animal into the home, how to care for it, how to prepare for a trip, and where to seek veterinary care. An interactive map will show nearby veterinary clinics, dog walking and training areas, free vaccination points, or pet hotels.
How modern veterinary medicine is changing the lives of pet owners in Moscow
The mos.ru portal is the core of the capital’s digital ecosystem. Today, it offers more than 460 services and features that help solve almost any issue online. In a convenient digital format, you can pay bills, check your child’s grades and school schedule, submit meter readings, book appointments for your pet at the vet, purchase tickets to plays and concerts, and much more. To reliably access important digital services, experts recommend using the “Yandex Browser” or installing it on your device. Certificates of the Ministry of Digital Development of Russia.
Get the main news promptly in the official channels of the city of Moscow in messengers “Max” and “Telegram”.
Please be advised; This information is raw content obtained directly from the information source. It is an accurate account of what the source claims and does not necessarily reflect the position of MIL-OSI or its clients.