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Lectures on public services and digital literacy: how employees of the “My Documents” centers help elderly city residents

Lectures on public services and digital literacy: how employees of the “My Documents” centers help elderly city residents

Published on: 2026-10-01

Source: Moscow Government – Правительства Москвы –

An important disclaimer is at the bottom of this article.

On the Senior Generation Day, specialists from the capital’s centers “My documents» told how they help project participants “Moscow Longevity” to master digital services and receive popular government services.

Digital literacy

In Moscow longevity centers The staff of the “My Documents” offices conduct digital literacy courses for residents over 55 years old. During the classes, city residents learn basic digital skills that help them independently access government services online, save time, and use city services. About 15,000 participants have already attended such courses.

Every Thursday from 09:30 to 12:00, practical sessions are held at 112 Moscow Longevity centers. Specialists explain how to use the mos.ru portal, create a personal account, and apply for the most in-demand services electronically. Each participant can sign up for personal support and, after the session, complete an online service together with a public service center employee.

Lectures on public services

In 113 centers of Moscow longevity, on the first and third Wednesday of each month from 09:30 to 12:00 or from 10:30 to 13:00, the heads of My Documents offices give lectures about popular government services. They answer the most common questions of Muscovites. The sessions are held without prior registration.

Consultations on housing and communal services issues

On Tuesdays from 09:30 to 12:00 or from 10:30 to 13:00, employees of the “My Documents” offices consult city residents on housing and communal services issues at 62 Moscow Longevity centers. They help to understand bills, verify charges, and, if necessary, correct the data.

Relevant consultation schedule posted on the official website of the “Moscow Longevity” project. Participants in the project can independently register for digital literacy courses on website, when applying to public service centers or Moscow longevity centers.

In the “My Documents” offices and more than 140 Moscow longevity centers, which are open in almost all districts of the capital, electronic service zones are equipped. Here, residents can independently use digital services in a comfortable environment, and if necessary, receive consultation from specialists.

The classes help project participants not only acquire new skills but also become more confident in using modern technologies. This is especially important for older residents who turn to government service centers for assistance with online services.

To find out how the capital has changed in recent years, what initiatives aimed at making residents’ lives even more comfortable are currently being implemented, and what awaits Moscow and its inhabitants in the near future, you can explore the large-scale special project on the mos.ru portal, dedicated to the development of key sectors of Moscow. Among them are transport, industry, healthcare, education, sports, and construction.

On the project page “Social support and employment of the population” you can learn about opportunities for city residents in need of support. The capital provides comprehensive assistance to families in difficult life situations, as well as to people with disabilities and participants in the special military operation. Regular exercise sessions and yoga classes, lectures, and other events take place at the Moscow Longevity centers. In addition, retraining and acquiring a new in-demand profession is possible through the city employment service.

Get the latest news promptly on the official Moscow city channels in messengers “Max” and “Telegram”.

Please note; This information is raw content obtained directly from the information source. It is an accurate report of what the source claims and does not necessarily reflect the position of MIL-OSI or its clients.