Published on: 2026-09-10
Source: Moscow Government – Правительства Москвы –
An important disclaimer is at the bottom of this article.
Portal “Our city» continues to help maintain order and safety on the streets of Moscow. Residents can report improper conditions of pedestrian crossings, road barriers, and manholes on the website or in the mobile app “Our City.” This allows city services to learn about issues even more promptly and take all necessary measures to eliminate them.
Pedestrian Crossings
Special attention is paid to the condition of underground and above-ground pedestrian crossings. Muscovites can report faulty lighting, damaged stairs, walls, and ceilings, as well as inadequate cleaning. These issues are addressed on the portal within the topic “Poor quality of underground and above-ground pedestrian crossings”.
Thus, in the underground passage in Tekstilshchiki on Lyublinskaya Street, a burned-out lamp was replaced. In Stary Kryukovo on Panfilovsky Avenue, specialists removed vandal graffiti. In the Donskoy district on Leninsky Avenue, stair steps were repaired, and in the Gagarinsky district on Vernadsky Avenue, damaged drainage grates were replaced.
Road barriers
The proper condition of protective elements on the roads directly affects the safety and convenience of movement for both motorists and pedestrians. On the “Our City” portal, you can report deformed guardrails and noise barriers, displaced anti-parking posts and hemispheres. To do this, you need to select the topic “Damage to road barriers”.
Thanks to reports from residents, the deformed road barrier on Selskokhozyaystvennaya Street in Sviblovo was repaired. At the Tereshkovo transport hub in Solntsevo, the position of the barrier’s crossbar was restored. In Keramichesky Passage in Vostochny Degunino, the noise barrier was put in order. On Bolshaya Dorogomilovskaya Street in the Dorogomilovo district, an anti-parking bollard was returned to its place, and in Troitsk, a missing fence section along the access road to the school was installed.
Manhole covers
Safety on the roadway and sidewalks largely depends on the condition of the manhole covers. Open engineering wells must not be left unattended. In addition, there should be no severely sunken, protruding, or broken manhole covers with lids that do not fit snugly against the surface. When such defects are detected, the topic for submitting a request should be chosen. “Damage to hatch / open hatch on the roadway / sidewalk”.
Reports from Muscovites do not go unnoticed. For example, in Kommunarka on Sosenkiy Stan Street, a damaged storm drain grate was replaced with a new one, and in Otradnoye on Dekabristov Street, the tiled surface around a manhole was restored. In the Meshchansky District on Rozhdestvensky Boulevard, the rubber seal on the cover of a technical manhole was renewed, which eliminated noise from passing cars.
How to send a message
To report any such issue, you need to log in to the website gorod.mos.ru or in the “Our City” mobile application using MosID, select the “Report a Problem” section and follow the further instructions. Each request is moderated within 24 hours, after which it is forwarded to the relevant services. The applicant receives a push notification in the application and an email about the resolution of the issue and can confirm or deny the resolution in their personal account.
Portal “Our City” created in 2011 to improve the quality of life of Muscovites and the appearance of the capital with the participation of the residents themselves. It is used by more than 2.6 million city residents. The portal is developed by the State Public Institution “New Management Technologies” together with the Moscow city Department of Information Technology.
Learn more about how every resident can influence the appearance of the capital, keep their yard clean, and make decisions about the further development of the metropolis through digital projects from the film “Moscow in Digital”.
The creation, development, and operation of electronic government infrastructure, including the provision of mass socially significant services, as well as other services and offerings in electronic form, align with the objectives of the national project “Data Economy and Digital Transformation of the State” and the regional project of the city of Moscow “Digital Public Administration.” You can learn more about Russia’s national projects and the capital’s contribution at special page.
The mos.ru portal is the core of the capital’s digital ecosystem. Today, it hosts over 460 services and features that help solve virtually any issue online. In a convenient digital format, you can pay bills, check your child’s grades and schedule at school, submit meter readings, book a pet appointment with a veterinarian, buy tickets for performances and concerts, and much more. To have reliable access to important digital services, experts recommend using “Yandex Browser” or installing it on your device. certificates of the Ministry of Digital Development of Russia.
Quickly get the main news on the official channels of the city of Moscow in messengers “Max” and “Telegram”.
Please note; This information is raw content obtained directly from the information source. It is an accurate report of what the source claims and does not necessarily reflect the position of MIL-OSI or its clients.