Published on: 2026-09-01
Source: Moscow Government – Правительства Москвы –
An important disclaimer is at the bottom of this article.
Constant care for passengers remains the main priority of Moscow transport. Modern services help make every trip as comfortable as possible. Sergey Sobyanin reported this on his channel in in the “Max” messenger.
“As part of the Moscow transport development strategy until 2030, more than 30 percent of all metro navigation will become digital. At the renovated Leningradsky railway station, 125 elements have already been installed, and by the end of 2026 they will appear at the first five stations of the future Rublyovo-Arkhangelskaya line,” wrote the Mayor of Moscow.
Source: Mayor of Moscow’s channel on in the messenger “Max”
331 thousand passengers used the “Live Communication” stands in the first half of 2026.
Payment for travel using biometrics continues to gain popularity — nowhere else in the world does a face recognition payment service for travel operate on such a scale as in Moscow. More than 900,000 passengers use the most innovative and convenient payment method. In the first half of 2026, an additional 177,000 people registered in the system. The total number of trips paid for by face recognition reached 224.7 million, of which 31.9 million were made during the first six months of 2026. In June, the service started operating at stations of the first Moscow Central Diameter with turnstiles, in July — on MCD-2 and MCD-4. By the end of the year, it is planned to implement biometric payment on the third Moscow Central Diameter.
Biometric payment has started operating at MCD-2 stationsBiometric fare payment has started on MCD-4
The virtual card “Troika” and the fast payment system were used 20.61 million times, with an increase of 6.2 million in 2026. In total, in the application “Moscow Metro” passengers have issued more than 360 thousand virtual “Troikas”. City residents have already made more than 32 million automatic activations of online top-ups of the “Troika” and Muscovite card at the metro turnstiles and Moscow Central Circle. Of these, 12.7 million were registered in the first half of 2026. It is planned that by the end of the year, the share of cashless fare payments will reach 93.5 percent, and online ticket sales channels will account for 80 percent.
The “Moscow Metro” app has 3.2 million active users per month. It has been downloaded 22.8 million times.
Another in-demand service of Moscow’s transport system is Alexander’s chat bot — the first transport virtual assistant in Russia, into whose operation two large neural networks have been integrated simultaneously. Currently, artificial intelligence is connected to 71 percent of the digital assistant’s knowledge base, and by the end of 2026 this figure will increase to 80 percent. Today, every third inquiry regarding transport operations comes through the chatbot. New chatbot interfaces have appeared in “Max” and on the website Moscow High-Speed Diameter.
How neural networks help the chatbot Alexandra answer users’ questions
In the first half of 2026, the Passenger Mobility Support Center assisted 37.4 thousand passengers, and since the launch of the service in 2013, 1.4 million passengers.
Various excursions of the “Excursions in the Metro” project have already been visited by more than 3,500 people. And in April 2026, a service of daytime excursions on retro trams was launched.
To learn how the capital has changed in recent years, what initiatives aimed at making city residents’ lives even more comfortable are currently being implemented, and what awaits Moscow and its inhabitants in the near future, you can explore the large-scale special project on the portal mos.ru, dedicated to the development of key areas of Moscow. Among them are transport, industry, healthcare, education, sports, and the construction sector.
Project “Transport” It will be interesting for everyone who wants to learn about the main stages of development in this field, support for electric transport, and the development of the route network. In recent years, Moscow’s public transport has become more comfortable and environmentally friendly, travel times within the city have significantly decreased, and infrastructure for private electric vehicles has appeared.
Subscribe to Sergey Sobyanin’s official channels on messaging apps “Max” and “Telegram”.
Please be advised; This information is raw content obtained directly from the source of information. It represents an accurate account of what the source claims and does not necessarily reflect the position of MIL-OSI or its clients.