Published on: 2026-08-21
Source: Moscow Government – Правительства Москвы –
An important disclaimer is at the bottom of this article.
A new section has appeared on the metropolitan consumer portal “Instructions and reminders”. It will make it even easier for users to find solutions in various situations, for example, if a flight is delayed, there are complaints about service at the pool, or if the price listed in the sales area does not match the checkout price. The materials will also help to navigate when choosing school clothing or a trip to a children’s health camp.
“We continue to expand the knowledge base of the capital
consumer portal, so that residents would find it even more convenient to obtain the necessary information. In the new section, there is an opportunity to view expert recommendations in the form of brief instructions and reminders, to quickly navigate when choosing goods and services, as well as to step-by-step resolve various contentious situations,” — noted in the city Department of Information Technology.
“The flight was delayed. What to do?”
Visiting a new country, flying to relatives, or going on a business trip—air travel remains one of the most popular and fastest ways to reach your destination. Regardless of the purpose of the flight, sometimes passengers only learn about a flight time change after already being inside the airport building. In the instructions “Flight delayed. What to do?” there is a step-by-step algorithm of actions that will help quickly navigate such a situation.
“Visiting the pool: what to check before and after”
Visiting swimming pools is popular among city residents. However, to ensure that swimming brings only benefits and pleasure, before purchasing a membership or a single session, it is worth finding out what to pay attention to before going to the pool, as well as during the visit. A memo will help with this. “Visiting the pool: what to check before and after?”.
“Children’s Camp: Expectations and Reality”
A memo will help you navigate when choosing a voucher for children’s health camps to ensure comfortable conditions and a high level of safety for the child. “Children’s Camp: Expectations and Reality”. Before entering into a contract with the organization, it is necessary to verify how closely the conditions stated in the advertisement or on the website correspond to reality. By following the points of the instructions, one can not only gradually gather complete information about the children’s camp but also defend their interests in a disputed situation if claims do arise.
“River Cruise: What You Need to Know”
River cruises combine comfortable relaxation with a wealth of new experiences. An instruction will help you obtain the expected level of service during the water journey, as well as defend your interests if you have complaints about accommodation conditions, meals, or excursion programs. “River cruise: what you need to know”.
“Cinema: What You Need to Know?”
Sometimes the experience of going to the movies can be spoiled: the screening is rescheduled, the film is replaced with another, problems with sound or picture appear. Reminder “Cinema: What You Need to Know?” will allow you to find out in a few minutes what rights a consumer has when visiting a cinema, as well as how to get a refund for the ticket if there are complaints about the quality of services or plans have changed.
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The Consumer Portal was created in 2022 by the Moscow Government and the Moscow City Office of Rospotrebnadzor. It contains over 230 materials: articles, instructions, reminders, webinars, expert interviews. In addition to practical expert recommendations, the publications also include the names of relevant regulatory acts that can be relied upon when dealing with legal entities or individual entrepreneurs to protect consumer rights.
The creation and maintenance of information security tools, as well as combating cyber fraud, correspond to the objectives of the national project “Data Economy and Digital Transformation of the State” and the regional project of the city of Moscow “Digital State Administration.” More about Russia’s national projects and the capital’s contribution can be found at special page.
Get the main news promptly on the official Moscow city channels in messengers “Max” and Telegram.
Please note; This information is raw content received directly from the information source. It is an accurate report of what the source claims and does not necessarily reflect the position of MIL-OSI or its clients.